ATM Acceptability and Usage

The ATM industry enjoyed an exciting year in 2017, with many changes, innovations and product launches. The ATM industry also celebrated 50 years since the very first ATM was introduced at a Barclays branch in Enfield, north London.

Perhaps more significantly, the channel continued to play a vital role in the retail banking industry throughout the year as part of wider digital transformation initiatives. The ongoing development of new technologies and experiences showed just how important the ATM continues to be for banks and their customers.

So as we look ahead to 2020, how can we expect the channel to perform and to continue evolving during the next 12 months?

Ongoing modernization
We have recently witnessed some exciting innovation and modernization in the ATM channel, with highlights including the growth of contactless accessibility, biometric integration and mobile pre-staging to maximize convenience for users.  The ability of the ATM to offer “branch in a box” functionality and deliver more than 90% of branch based technology through an automated channel is also expect to gain further momentum.

For financial institutions and ATM deployers, embracing modernization could prove more important than ever in 2020. The financial services industry is moving forward at a quicker pace than ever before, and consumers will expect the evolution of the ATM channel to match trends seen in other industries such as travel, retail or hospitality.... More coming later

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