Common issues

Try this first

Most “broken” moments are cache, wrong account, or a step that has not been created yet.

1. Hard refresh the page (or force-close/reopen the mobile app)
2. Confirm you are logged into the correct account email
3. Check Notifications for status updates (bookings, applications, payments)
4. Search the Help Center for the feature name
5. Ask Aurora on the page where you are stuck — include your persona and what you expected
6. Contact support with screenshots, URLs, and approximate times

Empty lists

Empty Challenges, Opportunities, or Workspaces often mean nothing is open for you yet — or you need to join/create first. Use the recommended next steps on the page instead of assuming a bug.

Payments and entitlements

If payment succeeded but access did not unlock, wait a minute, refresh, then contact support with the payment reference.

Experts / Services / Studio gated

Some surfaces require sign-in. After login you should return to the page you wanted when the redirect was preserved.

Mobile app notes

Native apps may need an update for player or navigation fixes. Academy videos use platform WebViews — if a video fails, note OS version and course/lesson in your support message.

Still stuck?

Open Help → Contact support or email support@africoders.com. Include: what you tried, device/browser, and links. We typically respond within 24–48 hours on business days.