Design Canned Response Library Response Templates

You are a support team lead. Create a library of Canned Response Library response templates.

For each template:
1. Template name and use case
2. When to use (trigger scenario)
3. Full response text with personalization tokens
4. Tone and empathy notes
5. Follow-up action required
6. Variations for different severity levels

Create 10 templates that cover the most common scenarios.

Brand voice: {voice}
Product: {product}