Why do people still queue to buy electricity token?
Bank apps and USSD codes already exist, yet many people still stand in long, crowded queues just to buy token.
The problems:
Long waits: nobody knows how busy a vending point is before leaving home.
Poor network: failed or slow transactions waste time and data.
Last-minute buying: most people buy only after the light goes off, which is when it’s most stressful.
Repeated details: entering the meter number every time slows things down.
Possible solutions:
Low-balance reminders: an alert to buy token before it finishes.
Low-data options: purchases that work over SMS or USSD on a weak network.
Queue information: a way to see which vending points are busy or quiet before leaving home.
Saved meter details: enter the meter number once, then buy in seconds.
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