Instructor-Led Track Refund & Cancellation Policy

Cohort 1 refund, cancellation, and transfer rules for Instructor-Led Track programmes.

Instructor-Led Tracks are structured, instructor-led programmes delivered over a defined programme period. Because they involve instructor preparation, live sessions, programme access and learner support, the following refund policy applies.

This policy covers paid Instructor-Led Tracks on Africoders. It does not change free Academy course access.

Before the programme starts

A learner may request cancellation and a full refund before the first scheduled live session/kickoff for the programme.

After the programme starts

Once the first scheduled live session/kickoff has started, payments are generally non-refundable because programme delivery, instructor time and learner access have begun.

Africoders may review exceptional circumstances on a case-by-case basis.

Transfer to another cohort

Where a learner cannot continue, Africoders may allow a transfer to a future cohort of the same track, subject to availability and operational capacity.

A transfer is not guaranteed and must be agreed with Africoders.

Non-attendance

Not attending live sessions does not automatically qualify a learner for a refund.

Learners are responsible for participating in the programme and completing the required work.

Payment errors

Duplicate or erroneous payments will be reviewed and corrected where appropriate.

Where a refund is approved, Africoders will normally return the funds through the original payment method where possible.

Refund timing

Approved refunds are processed by Africoders as soon as reasonably practicable. The time for funds to appear may depend on the payment provider and financial institution.

Africoders programme cancellation

If Africoders cancels an Instructor-Led Track before the programme begins, the learner may receive a full refund or, where offered, choose to transfer to another suitable cohort.

Contact

For refund, cancellation or transfer requests, contact Africoders through Help → Contact support (billing type) or the support channels listed on the Contact page. Include your account email, track name, purchase / invoice number, and Paystack reference.

Do not rely on social DMs for payment disputes.

Help → Payments & Billing → Plans, payments, and invoices
Learn → Instructor-Led Tracks
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